Tagged: cx

May 6, 2026 @ 4:25 pm By Omar Faridi  |  

Accenture (NYSE: ACN) has announced a strategic investment in Netomi, a specialized artificial intelligence company focused on customer experience platforms. Conducted via Accenture Ventures, the deal includes a formal alliance aimed at helping large organizations overhaul their customer support operations through advanced agentic AI technologies…. Read More

January 2, 2026 @ 12:21 am By Omar Faridi  |  

In an era where financial tools are becoming increasingly integral to daily life, industry professionals are urging the banking sector to reassess its digital infrastructure to curb economic abuse. A recent study from Northumbria University emphasizes how outdated or poorly designed banking systems can inadvertently… Read More

November 22, 2025 @ 4:30 pm By Omar Faridi  |  

Mastercard (NYSE: MA) says that it now stands at the center of the mobility evolution. As the technology company in transit payments, Mastercard clams that it is transforming how individuals travel — making journeys and experiences more frictionless for people throughout the world. Across the… Read More

October 14, 2025 @ 10:35 pm By Omar Faridi  |  

Mastercard (NYSE: MA) has introduced a new service, the Payment Optimization Platform (POP), which is designed to enhance approval rates for merchants that are using data to make more “intelligent” decisions about transactions. Early pilot results indicate a 9% to 15% increase in conversions. Mastercard… Read More

June 28, 2025 @ 2:44 am By Omar Faridi  |  

In Frankfurt, BBVA officially launched its new digital bank in Germany. It combines technology, through one of the most widely-used financial apps in the world, with a new value proposition: an “interest-bearing checking account paying three percent for the first 12 months, and a debit… Read More

June 16, 2025 @ 12:04 pm By Omar Faridi  |  

Klarna, the AI-powered payments and commerce network, launched an AI-powered CEO hotline, enabling its 100 million global consumers to provide direct product feedback in a one-to-one conversation with an interactive AI avatar trained on Klarna CEO Sebastian Siemiatkowski’s real voice, insights and experiences. Initially rolling… Read More

April 6, 2025 @ 6:06 pm By Omar Faridi  |  

Visa (NYSE: V), a global enabler of digital payments, has expanded its value-added services portfolio with the addition of products that make accepting payments easier and secure in a complex commercial landscape: reimagined Authorize.net, Unified Checkout and the ARIC Risk Hub. According to the update… Read More

March 28, 2025 @ 12:58 pm By Omar Faridi  |  

In an uncertain economic environment in which overall consumer financial health,1 total deposits, annual household income and total investments are declining, retail bank customer satisfaction is on the rise. This, according to an update from JDPower. According to the J.D. Power 2025 U.S. Retail Banking… Read More

December 7, 2024 @ 2:27 pm By Omar Faridi  |  

Alkami Technology, Inc. (Nasdaq: ALKT), a cloud-based digital banking solutions provider for financial institutions in the U.S., announced the latest innovation in its Data & Marketing Solutions platform. With this enhancement, Alkami has strengthened its behavioral data tag suite to empower financial institutions with deeper… Read More

October 26, 2024 @ 10:58 am By Omar Faridi  |  

Bank of America (NYSE: BAC) claims that it remains dedicated to the use of innovative tech to address the needs of its clients and employees. This commitment to innovation has led to a 94% increase in artificial intelligence (AI) and machine learning (ML) “granted patents… Read More

June 29, 2024 @ 7:01 pm By Tony Zerucha  |  

Pathward’s new report – Embedded Finance – Executive Perspectives shares how executives view a growing trend that’s set to grow almost fivefold to $248.4 billion by 2032. One key takeaway is there is opportunity for consultants to assist with strategy and implementation. Most senior executives,… Read More

February 21, 2024 @ 7:12 am By Omar Faridi  |  

Payoneer (NASDAQ: PAYO), the financial technology company empowering the world’s small and medium-sized businesses (SMBs) to transact, do business, and grow globally, announced new features to “improve the customer experience and help entrepreneurs easily connect with the global economy.” Oren Ryngler, Payoneer Chief Product Officer,… Read More

February 13, 2024 @ 2:48 am By Omar Faridi  |  

NCR Atleos Corporation (NYSE: NATL) says that Banco Sabadell, a large Spanish bank, has selected Atleos as its ATM network partner to provide its customers with easy, secure access to cash and financial services outside of its branches. Banco Sabadell customers will soon be “able to… Read More

February 1, 2024 @ 3:22 am By Omar Faridi  |  

MX Technologies, Inc., announced the launch of Customer Analytics for financial services providers. Customer Analytics leverages enhanced transaction data and actionable consumer insights to help financial providers “increase deposits and engagement by identifying cross-sell opportunities, achieving a higher ROI on marketing spend and campaigns, and… Read More

January 21, 2024 @ 7:45 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions (CFIs), has recently announced the launch of Lobby Management – a new capability to create better in-branch experiences. Part of Eltropy’s Unified Digital Conversations Platform, Lobby Management empowers in-branch associates “to manage customer flow effectively, all… Read More

January 19, 2024 @ 5:30 pm By Omar Faridi  |  

Digital Onboarding, the SaaS company helping more than 100 financial institutions deepen their customer relationships, announced it closed a $58 million growth investment from Boston-based growth equity firm Volition Capital. The investment follows secular growth for Digital Onboarding as banks and credit unions increasingly “seek… Read More

December 14, 2023 @ 3:55 pm By Omar Faridi  |  

Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can “to deliver stand-out customer experiences while reducing administrative costs,” according to a research report. While similar businesses, such as retirement plan administrators, property and casualty (P&C) insurers and… Read More

December 10, 2023 @ 4:57 pm By Tony Zerucha  |  

A new study of 300 global business buyers conducted by global B2B payments and invoicing network TreviPay suggests ways merchants can improve the B2B payments experience to build buyer loyalty. To best meet business buyer expectations and purchasing needs, the data recommends merchants across all industries offer… Read More

November 24, 2023 @ 3:01 pm By Omar Faridi  |  

Volante Technologies, the global firm enabling cloud payments modernization, have recently announced the general availability of the latest version of the Volante Experience. Following the initial launch of the Volante Experience, which focused on the onboarding experience, this latest release enhances Volante’s Payments as a… Read More

November 24, 2023 @ 10:14 am By Omar Faridi  |  

We recently caught up with DK Sharma, the President and Chief Operating Officer at Kore.ai, which focuses on providing conversational and generative AI value to large enterprises, enabling them to deploy AI responsibly, creating substantial value in customer support, employee interactions, and enhancing sales and… Read More